Information We Collect
We collect information you give us directly. That includes your name, phone number, email address, service address, and details about your water softener needs when you call, fill out a form, or request a quote.
We also collect some information automatically when you visit our website. This can include your IP address, browser type, device type, pages you view, and the time you spend on our site.
How We Use Information
We use your information to respond to your request, schedule your water softener installation, and provide the services you ask for. We also use it to send appointment reminders, follow up on your service, and answer your questions.
We may use your contact details to send you updates about our services or offers we think you will find useful. You can opt out of marketing messages at any time.
We use website data to keep our site working properly, improve your experience, and understand which pages are most helpful to visitors.
Cookies and Tracking
Our website uses cookies and similar tracking tools. Cookies are small files stored on your device that help the site remember your preferences and work smoothly.
You can set your browser to refuse cookies or alert you when cookies are being used. If you disable cookies, some parts of our website may not work as well.
Analytics and Third-Party Tools
We use third-party analytics tools, such as Google Analytics, to understand how visitors use our website. These tools collect information like pages visited, time on site, and general location data. This information is aggregated and does not identify you personally.
We may also use third-party tools for advertising, scheduling, and communication. These providers have their own privacy policies that explain how they handle your data.
Data Sharing and Disclosure
We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics partners. These providers are required to keep your information confidential.
We may disclose your information if the law requires it, to protect our rights or safety, or as part of a business transfer such as a merger or sale.
Data Retention
We keep your personal information only as long as we need it to provide services, meet legal requirements, and resolve any issues. When we no longer need it, we delete or anonymize it securely.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption where appropriate, and limiting access to your data to team members who need it to do their jobs.
No method of sending or storing data is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.
User Rights
You have the right to ask us what personal information we hold about you, to request a copy, to correct mistakes, or to ask us to delete it. You can also opt out of marketing messages at any time.
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, and the right to request deletion. To exercise any of these rights, contact us using the details below.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with a new effective date. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Information
If you have questions about this Privacy Policy or how we handle your information, please reach out to us. We are happy to help.